Privacy policy

Responsible for the data processing is:
Franky's farm
Jakobstrasse 88
52064 Aachen
(0241) 89438340
info@frankysfarm.de

Thank you for your interest in our online shop. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data. 1. Access data and hosting

You can visit our websites without giving any personal information. Each time a web page is called up, the web server merely automatically stores a so-called server log file which contains, for example, the name of the requested file, your IP address, date and time of retrieval, transferred data volume and the requesting provider (access data) and documents the retrieval.

These access data are evaluated exclusively for the purpose of ensuring a trouble-free operation of the site as well as the improvement of our offer. This is in accordance with Art. 6 para. 1 p. 1 lit. F DSGVO the preservation of our legitimate interests, which predominate in the context of a weighing up of interests, in a correct presentation of our offer. All access data will be deleted no later than seven days after the end of your page visit.

Hosting services by a third party
Within the framework of a processing on our behalf, a third party provider provides the services for hosting and displaying the website. This serves to safeguard our legitimate interests, which are predominantly justified in the interests of weighing up our interests, in order to correctly present our offer. All data collected as part of the use of this website or in designated forms in the online shop as described below will be processed on its servers. Processing on other servers takes place only in the frame explained here.

This service provider is located within a country of the European Union or the European Economic Area.2. Data collection and use for contract execution, contacting

We collect personal data if you voluntarily provide us with this information as part of your order or when contacting us (eg via contact form or e-mail). Obligatory fields are marked as such, since in these cases we need the data for contract processing or to process your contact and you can not send the order or the contact without their specification. The data collected is shown in the respective input forms. We use the data provided by you in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO for contract handling and processing of your inquiries. Insofar as you consent to this pursuant to Art. 6 para. 1 p. 1 lit. If you have issued a DSGVO by choosing to open a customer account, we will use your data for the purposes of customer account opening. After completion of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after expiry of the tax and commercial retention periods, unless you have expressly consented to a further use of your data or we reserve the right to further data use, the is legally permitted and about which we inform you in this statement. The deletion of your customer account is possible at any time and can be done either by a message to the contact option described below or via a designated function in the customer account.3. Data transfer

For fulfillment of the contract in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO we pass on your data to the shipping company responsible for the delivery, as far as this is necessary for the delivery of ordered goods. Depending on which payment service you select during the ordering process, we give to process payments for this payment data to the agency responsible for paying bank charges and possibly commissioned by us on payment service or to the selected payment service. In part, the selected payment service providers also collect this data themselves, provided that you create an account there. In this case, you must log in to the payment service provider with your access data during the ordering process. In this respect, the privacy policy of the respective payment service provider applies.

For order and contract processing, we also use an external merchandise management system. The data transfer or processing taking place to this extent is based on order processing.

Data transfer for age verification
If your order includes goods the sale of which is subject to age restrictions, we use a reliable process that includes a personal identity and age check to ensure that the customer has reached the required minimum age. For this purpose, the SCHUFA Identity Check is used on our website. This service is operated by SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden.
In order to ensure the required minimum age, individual personal data (e.g. name, address and date of birth) are transmitted to SCHUFA Holding AG. A so-called identity check with Q-Bit is then carried out, which was assessed positively by the Commission for the Protection of Minors in the Media (KJM) for age testing.
According to Art. 6 Para. 1 S. 1 lit. f GDPR to safeguard our legitimate interests, which predominate in the context of a balancing of interests, in ensuring an offer that complies with the protection of minors as well as the legal provisions on the protection of minors.
In this respect, there is no credit check.

After completion of the contract and after the tax and commercial retention periods have expired, your data processed for this purpose will be deleted unless you have expressly consented to further use of your data or we reserve the right to use the data beyond that, which is permitted by law and via which we inform you in this declaration.

Data transfer to collection companies
For fulfillment of the contract in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO we pass on your data to a commissioned collection agency, as long as our payment claim has not been settled despite the previous reminder. In this case, the claim is collected directly by the collection agency. In addition, the disclosure of the preservation of our legitimate interests, which predominate in the context of a weighing up of interests, is effective in asserting or enforcing our claim for payment in accordance with Art. 6 para. 1 p. 1 lit. f DSGVO.4. E-mail Newsletter

E-mail advertising with registration for the newsletter
If you subscribe to our newsletter, we will use the data required or separately provided by you to regularly send you our e-mail newsletter based on your consent in accordance with Art. 6 para. 1 p. 1 lit. to send a DSGVO.

The deregistration from the newsletter is possible at any time and can be done either by a message to the contact option described below or via a dedicated link in the newsletter. After unsubscribing we delete your e-mail address, as far as you have not expressly consented to a further use of your data or we reserve the right to further data use, which is permitted by law and about which we inform you in this statement.5. Data usage in payment processing

Credit check
If we make advance payments, for example when purchasing on account, it is for the conclusion of the contract in accordance with Art. 22 Para. 2 lit. a GDPR required to obtain identity and credit information from specialized service companies (credit bureaus). For this purpose, we transmit your personal data required for a credit check to the following company (s):

SCHUFA Holding AG
Cormorant way 5
65201 Wiesbaden

Appropriate measures to safeguard your rights, freedoms and legitimate interests will be taken into account. You have the opportunity to express your point of view and to contest the decision by contacting us at the contact option described below. After completion of the contract, your data processed for this purpose will be deleted, unless you have expressly consented to further use of your data or we reserve the right to use the data beyond this, which is permitted by law and about which we inform you in this declaration.6. Integration of the Trusted Shops Trust Badge

The Trusted Shops Trustbadge is integrated on this website to display any reviews we may have collected and to offer Trusted Shops products to buyers after an order has been placed.

This serves to safeguard our legitimate interests, which predominate in the context of a weighing up of interests, in an optimal marketing by facilitating a secure purchase in accordance with Art. 6 para. 1 p. 1 lit. f DSGVO. The Trustbadge and the services advertised therewith are offered by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne. The Trustbadge is provided as part of a order processing by a CDN provider (Content Delivery Network). Trusted Shops GmbH also uses service providers from the USA. An adequate level of data protection is ensured. Further information on the data protection of Trusted Shops GmbH can be found here here.

When the Trustbadge is called, the Web server automatically saves a so-called server log file, which also contains your IP address, date and time of the call, transferred data volume and the requesting provider (access data) and documents the call. Individual access data is stored for analysis of security issues in a security database. The logfiles are automatically deleted no later than 90 days after creation.

Further personal data will be transferred to Trusted Shops GmbH if you decide to use Trusted Shops products after completing an order or if you have already registered for use. The contractual agreement between you and Trusted Shops applies. For this purpose, personal data is automatically collected from the order data. Whether you as a buyer are already registered for product use is automatically checked using a neutral parameter, the email address hashed using a cryptological one-way function. The e-mail address is converted before being transmitted in this hash value, which cannot be decrypted for trusted shops. After checking for a match, the parameter is automatically deleted.

This is for the fulfillment of our and Trusted Shops' predominant legitimate interests in the provision of each coupled to the specific order buyer protection and the transaction valuation services acc. Art. 6 para. 1 p. 1 lit. f DSGVO required. Further details, including the objection, can be found in the Trusted Shops Privacy Policy above and in the Trustbadge.7. Cookies and web analytics

In order to make the visit to our website attractive and to enable the use of certain functions, to display suitable products or for market research, we use so-called cookies on various pages. This serves to safeguard our legitimate interests, which are predominantly justified in the interests of weighing up interests, in an optimized presentation of our offer in accordance with Art. 6 para. 1 p. 1 lit. f DSGVO. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted after the end of the browser session, ie after closing your browser (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser on your next visit (persistent cookies). The duration of the storage can be found in the overview in the cookie settings of your web browser. You can set your browser so that you are informed about the setting of cookies and individually decide on their acceptance or exclude the acceptance of cookies for specific cases or in general. Each browser differs in the way it manages the cookie settings. This is described in the Help menu of each browser, which explains how to change your cookie settings. These can be found for the respective browser under the following links:
Internet Explorer ™: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Safari ™: https://support.apple.com/en-us/guide/safari/sfri11471/12.0/mac/10.14
Chrome ™: https://support.google.com/chrome/answer/95647?hl=de&hlrm=en
Firefox ™ https://support.mozilla.org/en/kb/cookies-allow-and-recognize
Opera ™: https://help.opera.com/latest/web-preferences/#cookies

Failure to accept cookies may limit the functionality of our website.

Use of Google (Universal) Analytics web analytics
Insofar as you consent to this pursuant to Art. 6 para. 1 p. 1 lit. a DSGVO, this website uses Google (Universal) Analytics for the purpose of website analysis. The Web analytics service is an offer of Google Ireland Limited, a company registered and incorporated under Irish law and incorporated in Gordon House, Barrow Street, Dublin 4, Ireland. (Www.google.de). Google (Universal) Analytics uses methods that allow you to analyze the use of the website, such as cookies. The automatically collected information about your use of this website is usually transmitted to a Google server in the USA and stored there. By activating IP anonymisation on this website, the IP address will be shortened prior to transmission within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. The anonymized IP address provided by Google Analytics within the framework of Google Analytics will generally not be merged with other data provided by Google. After purpose and end of the use of Google Analytics by us, the data collected in this context will be deleted.

To the extent that information is transferred to and stored on Google's servers in the United States, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can here be viewed. Under the agreement between the US and the European Commission, the latter has established an appropriate level of data protection for companies certified under the Privacy Shield.

You may revoke your consent at any time with future effect by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de, This prevents the collection of data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google.

Alternatively, the browser plug-in, you can this link click to prevent Google Analytics from collecting data on this website in the future. An opt-out cookie is placed on your device. If you delete your cookies, you will be asked to give your consent again.

Affilinet Partner Program
Our website participates in the Affilinet Affiliate Program. This is offered by AWIN AG, Eichhornstrasse 3, 10785 Berlin (hereafter "affilinet"). This is a so-called affiliate system, in which persons registered at affilinet (also "publishers") advertise the products or services of the so-called "advertisers" on their websites by means of advertising material.
This serves to safeguard our legitimate interests in the optimization and economic exploitation of our online offer in accordance with Art. 6 para. 1 lit. f) GDPR.
By means of cookies, affilinet can track the progress of the respective order and, in particular, understand that you have clicked on the respective link and then ordered the product via the Affiliate Partner Program.
You can prevent the setting of cookies by our contractual partners or our website at any time by means of an appropriate setting of your Internet browser. In addition, already set cookies can be deleted at any time via the Internet browser or other software programs.
Further information on data processing at affilinet can be found here here .

Google Maps
This website uses Google Maps to visually display geographic information. Google Maps is an offer from Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.de). This serves to protect our legitimate interests, which predominate in the context of a balance of interests, in an optimized presentation of our offer as well as easy accessibility of our locations in accordance with Art. 6 Para. 1 lit. f) GDPR.
When using Google Maps, Google transmits or processes data about the use of the Maps features by website visitors, including in particular the IP address and location data. We have no influence on this data processing.
To the extent that information is transferred to and stored on Google's servers in the United States, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can here be viewed. Under the agreement between the US and the European Commission, the latter has established an appropriate level of data protection for companies certified under the Privacy Shield.
In order to deactivate the service of Google Maps and thus prevent the transmission of data to Google, you must deactivate the Java Script function in your browser. In this case Google Maps can not be used or only partially used.
For more information about Google's data processing, please see the privacy policy of Google, The terms of use for Google Maps contain detailed information about the map service.
The data processing takes place on the basis of an agreement between jointly responsible persons in accordance with kind. 26 DSGVO, which you here can see.

Google reCAPTCHA
For the purpose of protecting against misuse of our web forms and against spam, we use the Google reCAPTCHA service in the context of some forms on this website. Google reCAPTCHA is an offer from Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. (Www.google.de). By checking manual input, this service prevents automated software (so-called bots) from carrying out abusive activities on the website. According to Art. 6 Para. 1 Clause 1 lit. f GDPR to safeguard our legitimate interests in protecting our website, which outweigh our interests, in protecting our website from misuse and in a trouble-free presentation of our online presence.
Google reCAPTCHA uses a code embedded in the website, a so-called JavaScript, as part of the review methods that allow an analysis of the use of the website by you, such as cookies. The automatically collected information about your use of this website, including your IP address, is usually transmitted to and stored by Google on servers in the United States. In addition, other cookies stored by Google services in your browser are evaluated by Google reCAPTCHA.
A readout or storage of personal data from the input fields of the respective form does not take place.
To the extent that information is transferred to and stored on Google's servers in the United States, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can here be viewed. Under the agreement between the US and the European Commission, the latter has established an appropriate level of data protection for companies certified under the Privacy Shield.
You can prevent the collection by Google of the data generated by the JavaScript or the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google, by executing in your browser settings of JavaScripts or the setting of cookies. Please note that this may limit the functionality of our web site for your use.
Learn more about Google's privacy policy here .

Matomo
Our website uses the Matomo web analysis service. Matomo is an open source project and is legally represented by the founder, Matthieu Aubry. Matomo uses "cookies", through which an analysis of the use of the website is possible. For this purpose, the usage information recorded in the cookie (including your abbreviated IP address) is transmitted to our server and stored for usage analysis purposes. With Matomo, no data is transmitted to servers that are beyond our control. Your IP address is immediately anonymized during this process so that we cannot identify you as a user. The information collected about your use of this website will not be passed on to third parties. Our interest in and purpose of data processing lies in the optimization of our website, the adaptation of the content and the improvement of our offer. The interests of the users are adequately protected by the anonymization. 8. Social Media PlugIns

Use of social plugins from Instagram
Our website uses social plugins ("plugins") from social networks.
If you visit a page of our website that contains such a plugin, your browser connects directly to the servers of Facebook, Google, Twitter or Instagram. The content of the plugin is transmitted by the respective provider directly to your browser and integrated into the page. By integrating the plugins, the providers receive the information that your browser has accessed the corresponding page of our website, even if you do not have a profile or are currently not logged in. This information (including your IP address) is transmitted by your browser directly to a server of the respective provider (possibly in the USA) and stored there. If you are logged in to one of the services, the providers can directly allocate the visit to our website to your profile in the respective social network. If you interact with the plugins, for example by clicking the "Like" or the "Share" button, the corresponding information is also transmitted directly to a server of the provider and stored there. The information will also be posted on the social network and displayed there to your contacts. This serves to safeguard our legitimate interests in optimally marketing our offer in accordance with Art. 6 para. 1 p. 1 lit. f DSGVO.
Purpose and scope of the data collection and the further processing and use of the data by the provider as well as a contact option and your related rights and settings options to protect your privacy, please refer to the privacy policy of the provider.
https://help.instagram.com/155833707900388

If you do not want the social networks to directly assign the data collected via our website to your profile in the respective service, you must log out of the corresponding service before visiting our website. You can also completely prevent the plugins from loading with add-ons for your browser, e.g. B. with the script blocker "NoScript" (https://noscript.net/).

Our online presence on Facebook, Google, Twitter, Instagram, Pinterest, Xing, LinkedIn
Our presence on social networks and platforms serves better, more active communication with our customers and prospects. We inform you about our products and ongoing promotions.
When visiting our online social media sites, your information may be collected and stored automatically for marketing research and promotional purposes. From these data so-called usage profiles are created using pseudonyms. These can be used, for example, to place advertisements inside and outside the platforms that are allegedly in line with your interests. For this purpose, cookies are usually used on your device. These cookies store visitor behavior and the interests of users. This is gem. Art. 6 para. 1 lit. f. DSGVO the preservation of our legitimate interest in optimizing the representation of our offer and effective communication with our customers and interested parties. If you are asked by the respective social media platform operators for a consent (consent) in the data processing, eg with the help of a checkbox, the legal basis of data processing is Art. 6 para. 1 lit. a GDPR.
As far as the aforementioned social media platforms are headquartered in the US, the following applies: For the US, a decision on adequacy of the European Commission is available. This goes back to the EU-US Privacy Shield. A current certificate for the respective company can here eingesehen werden.
The detailed information on the processing and use of the data by the providers on their pages as well as a contact option and your rights and options to protect your privacy, in particular opt-out options, please refer to the privacy policy of the provider linked below. If you still need help in this regard, you can contact us.
Facebook: https://www.facebook.com/about/privacy/

Data processing takes place on the basis of an agreement between jointly responsible persons in accordance with Art. 26 DSGVO, which you can see here:
https://www.facebook.com/legal/terms/page_controller_addendumGoogle / YouTube: https://policies.google.com/privacy
Twitter: https://twitter.com/de/privacy
Instagram: https://help.instagram.com/519522125107875
Pinterest: https://about.pinterest.com/de/privacy-policy
LinkedIn: https://www.linkedin.com/legal/privacy-policy
Xing: https://privacy.xing.com/de/datenschutzerklaerung

Opposition possibility (opt-out):
Facebook: https://www.facebook.com/settings?tab=ads
Google / YouTube: https://adssettings.google.com/authenticated
Twitter: https://twitter.com/personalization
Instagram: https://help.instagram.com/519522125107875
Pinterest: https://www.pinterest.de/?next=/settings/
LinkedIn: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out
Xing: https://privacy.xing.com/de/datenschutzerklaerung/welche-rechte-koennen-sie-geltend-machen/widerspruchsrecht9. Sending evaluation reminders by e-mail

If you give us your express consent in or after your order in accordance with Art. 6 para. 1 p. 1 lit. If you have issued a DSGVO, we will use your e-mail address as a reminder to submit an evaluation of your order via our rating system.
This consent can be withdrawn at any time by a message to the contact option described below.

Valuation reminder by Trusted Shops
If you give us your express consent to this during or after your order in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO, we transmit your email address to Trusted Shops GmbH, Subbelrather Str.15c, 50823 Cologne (www.trustedshops.de), so that they will send you a reminder by email.

This consent can be revoked at any time by sending a message to the contact option described below or directly to Trusted Shops.10. Contact and your rights

As a data subject, you have the following rights:

according to Art. 15 DSGVO, the right to demand information on the personal data processed by us in the scope specified therein;
in accordance with Art. 16 DSGVO, the right to demand immediate correction of incorrect or completed personal data stored with us;
according to Art. 17 DSGVO the right to demand the deletion of your personal data stored by us, unless further processing
- to exercise the right to freedom of expression and information;
- to fulfill a legal obligation;
- for reasons of public interest or
- for the establishment, exercise or defense of legal claims
is required;
according to Art. 18 DSGVO the right to demand the restriction of the processing of your personal data, as far as
- you dispute the correctness of the data;
- the processing is unlawful, but you refuse to delete it;
- we no longer need the data, but you need them to assert, exercise or defend legal claims or
- you have lodged an objection to the processing in accordance with Art. 21 GDPR;
according to Art. 20 DSGVO the right to receive your personal data provided to us in a structured, common and machine-readable format or to request transmission to another person responsible;
according to Art. 77 DSGVO the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or work or our company headquarters.

If you have any questions about the collection, processing or use of your personal data, for information, correction, restriction or deletion of data, as well as revocation of consent given or objection to a particular use of data, please contact us directly using the contact details in our imprint.

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Right of objection
Insofar as we process personal data as explained above in order to safeguard our legitimate interests that prevail in the context of a balancing of interests, you may object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you will only have the right to object if there are grounds arising from your particular situation.

After exercising your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.

This does not apply if the processing is for direct marketing purposes. Then we will not further process your personal data for this purpose.
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